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Support operation and administration of CRM database system for VTVCAB

Customer

Vietnam Cable Television - The No. 1 paid provider in Vietnam.

Is a pay TV unit with the largest number of branches, representative offices and showrooms in Vietnam. Over 20 years of experience, the only paid television unit directly under Vietnam Television, the main field of activity: pay television, telecommunications.

Project information:
  • Project name: Hỗ trợ vận hành Cơ sở dữ liệu
  • Customer: Tổng Công ty Truyền hình cáp Việt Nam
  • System: RedHat Linux.
  • Database: Oracle Database
  • Project time: 1 năm

Difficulties & Challenges

After the success of the Project of Optimizing Database CRM for IT Center of VTVCAB, with the trust of customers, Wecommit continues to implement the project of Supporting the operation and administration of Database CRM system. In this project, Wecommit's job is to support administration, operation, support technical issues arising during operation, support incidents occurring on the CRM database system, ensure the system. Continuous and smooth operation.

Solution

To ensure compliance with the project's stringent requirements, we have been active in daily monitoring and handling of potential risks on the system thoroughly. Every impact to adjust the system, we follow strict procedures and high discipline to minimize risks at the lowest level.

Result

  • During the support process, the uptime rate reaches 100%.
  • Consulting resource planning, database configuration parameters, helping the performance of the database reach an optimal level and can be expanded in the future.
  • Consulting on building Database for professional departments.
  • Coordinate with software development team to solve problems during development and operation.